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Where is the products’ country of origin?
Answer: Most of the products are from China, Korea, Germany, Ukraine, and all of them are of the most reputable factories with quality control certificate.
Does Hardwire take the responsibility for shipping products?
Answer: If the customer determines how to send the products and cargo, all responsibility is on the customer, but if Hardwire determines how to send and transport the products, it assumes all responsibilities and any damages.
How long does it take to send and deliver products?
Answer: Since the main import of Hardwire is wire rope, all types of wire ropes are almost always available in stock and delivery of goods is made instantly. Delivery for all products in all categories is immediate. If some items are not available, the delivery time will be a maximum of one week.
How is the after-sales service?
Answer: Hardwire’s after-sales service varies by product type. For example, for electric and manual cranes, Hardwire offers a one-year warranty and a period of 5 year after-sales service.
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